Help.

F.A.Q. (Frequently Asked Questions)

Type of Payment
Cancellation And Return Policy
What happens if my plane is early or late arriving?
Where do I meet my Chauffeur for pick-up?
Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?
Is it possible to place, change or cancel a reservation with my Chauffeur?
How far in advance should I place my reservation?
How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?

Reservation Help

  • Type of Payment:
    Major Credit Cards and Cash.
  • Cancellation And Return Policy:
    Policy info 60-120 min prior depending on location...cc may be charged
  • What happens if my plane is early or late arriving?
    We update all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight number.
  • Where do I meet my Chauffeur for pick-up?
    Each pick-up location is different. Airport pick-up locations are listed on the Rates Page and we confirm all other pick-up locations at Reservation placement.
  • Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?
    Airport Transfer rates are based on a point to point transfer and your Chauffeur is instructed to use the most direct route for expediency. If, you would prefer the Chauffeur use a specific route our hourly rates and minimums will apply, plus applicable fees/taxes and gratuity.
  • Is it possible to place, change or cancel a reservation with my Chauffeur?
    We require that all changes, confirmations and cancellations be called into our dispatch center at (718) 858-7771.
  • How far in advance should I place my reservation?
    Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.
  • How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?
    We provide 30 minutes (45 minutes for Intl. Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl. Arrivals) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation.
  • Corporate Account Application.
    Download Application Here.